Lost and Found, Holiday Hours, FAQ
LOST AND FOUND
If you left something on the bus, at a bus stop or at the Transit Center, we may be able to find it.
Perishable and personal hygiene items are not retained.
General items (including bicycles) are held for 2 weeks.
Items with an estimated value over $250 including personal effects (purse/wallet) and electronics are retained for 30 days.
Reminder
LAVTA is not responsible for any items left on the bus.
Customer Service Center
Call 925-455-7500
Open Monday-Friday from 5 am – 7 pm
Holiday Schedule
Martin Luther King Jr. Day – January 15, 2024
All current Weekend schedules
Transit Center Customer Service closed
Presidents’ Day – February 19, 2024
All current Weekend schedules, plus Routes 53 and 54
Memorial Day – May 27, 2024
All current Weekend (Sunday) schedules.
No RT. 53/54 ACE rail service.
Transit Center Customer Service closed
Independence Day – July 4 and July 5, 2024
LAVTA Offices will be closed Thursday July 4 and Friday July 5.
7/4 – All current Weekend (Sunday) schedules.
No RT. 53/54 ACE rail service.
Transit Center Customer Service closed
7/5 – Regular Weekday schedules.
No RT. 53/54 ACE rail service.
Transit Center open regular business hours
Labor Day – September 2, 2024
All current Weekend (Sunday) schedules.
No RT. 53/54 ACE rail service.
Transit Center Customer Service closed
Columbus Day (Observed) – October 14, 2024
Regular weekday service
Veterans Day (Observed) – November 11, 2024
Regular weekday service
Thanksgiving – November 28 and November 29, 2024
11/28: Sunday schedule, no service on routes #1 and #3
No RT. 53/54 ACE rail service.
Transit Center Customer Service closed
11/29: Saturday schedule
No RT. 53/54 ACE rail service.
Transit Center Customer Service closed
Christmas Eve- December 24, 2024
Saturday schedule
No RT. 53/54 ACE rail service.
Transit Center Customer Service closed
Christmas Day- December 25, 2024
Sunday schedule, no service on routes #1 and #3
No RT. 53/54 ACE rail service.
Transit Center Customer Service closed
New Year’s Eve – December 31, 2024
Saturday schedule
No RT. 53/54 ACE rail service.
Transit Center Customer Service closed
New Year’s Day – January 1, 2025
All current Weekend (Sunday) schedules.
No RT. 53/54 ACE rail service.
Transit Center Customer Service closed
Frequently Asked Questions
Below are answers to frequently asked questions about traveling on Wheels.
If you still have questions about Wheels services and need assistance, please contact our Customer Service Center at 925-455-7500.
Buses are equipped with bike racks located on the front bumper. The racks accommodate two or three bikes. If the rack is full, you may ask the driver if you can bring the bike inside the bus. Bikes are allowed inside only at the driver’s discretion.
MV Transportation is the contractor that operates Wheels bus services. They can be contacted at 925-455-7514 and at their website www.mvtransit.com. Walk-in applications are welcome Monday through Friday from 8am-5pm at 1362 Rutan Court, Suite 200.
Wheels considers anyone 65 years or older to be a senior and would qualify for our reduced senior fares. Seniors may have to show a proof of age or a valid Medicare card in order to receive the reduced fare when boarding the bus. Learn more about our fares.
Wheels is not responsible for items left on the buses. If you misplace something on the bus or at a Wheels facility, we may be able to find it. Please call our Customer Service Center at 925-455-7500 Monday through Friday from 5:00 AM to 7:00 PM. Items turned in to Lost & Found are retained by Wheels for a period of 30 days.
We are always looking for ways to improve our service to the community. To submit your complaint or other comments regarding our service, equipment and employees, please use the Online Customer Comment form or call 925-455-7500. All comments are logged in our customer comment database and responded to within one business day. If an investigation is required, customers will typically receive a follow-up within five business days.
To make suggestions regarding route or schedules, please enter your information using the Online Customer Comment section at lavtastg.wpengine.com call 925-455-7500.
We request that all requests for records be made in writing and in sufficient specificity to enable identification of the information sought. In most instances, the agency will determine within ten (10) days after receipt of a request whether responsive records exist, and will so inform the requesting party. Where a request is denied for any reason, a written explanation for the denial will be provided. Please submit the Public Records and Information Request Form to [email protected].
Eligible passengers can make reservations for Dial-A-Ride by calling 925-455-7510
Hours: Seven days a week from 8:30 AM to 5:00 PM. You may call up to one week in advance of the intended trip, but must be made at least one (1) day in advance.
Our buses can accommodate up to two wheelchairs at one time. Learn more about our wheelchair policy.
Yes, respiratory-related equipment are allowed provided that they are properly secured and do not block access to aisles and exits.
Two to three bikes can fit on the bike racks at one time. It varies based on the type of bus in service. Learn how to properly stow your bike in a bike rack.
