Apply for Wheels Dial-a-Ride Paratransit Service
To be eligible for Dial-a-Ride services, it must be determined that you are eligible for paratransit services under the Americans with Disabilities Act (ADA). You are eligible for only if you have a disabling health condition that prevents you from independently using the regular fixed route Wheels buses. Determinations are made by trained professionals who are familiar with the fixed route system as well as the ADA guidelines, and are not a medical decision.
Step 1: Complete Your Application
There are two ways to access the application:
Have a paper application mailed to you by calling us at 925-455-7500.
If you have previously applied and need assistance, please call 925-455-7575.
Step 2: Submit Your Application
This must include the Medical Care Professionals Verification (pages 12 to 14 of the application)
Email: [email protected]
Mail:
Wheels
Attn: Paratransit Services
1362 Rutan Court Suite 100
Livermore, California 94551
Fax: 925-443-1375
After we receive and review your application, we may contact you for for additional information. You may also be asked to come down to our office for an in-person interview and/or your application may be sent to your doctor for additional information on your disability and how it prevents you from taking public transportation.
Step 3: Receive Your Determination
A written eligibility determination will be issued within 21 days after we receive your completed application and professional verification.
For further assistance or questions, call Wheels Paratransit at 925-455-7575.
If you’re unable to independently use local fixed-route service, you may be eligible for paratransit services.
Passengers eligible for paratransit services under the Americans with Disabilities Act can benefit from the Wheels Dial-A-Ride service. The criteria for ADA paratransit eligibility is the inability to independently use the fixed-route transit due to a disability or a health-related condition. A person can be found to be ADA paratransit eligible for all or for some of their transit trips, based on the individual’s specific condition(s).
You have the right to appeal if you have been denied paratransit eligibility.
If you disagree with the conditions of your ADA paratransit eligibility, or if you have been denied paratransit eligibility, you have the right to appeal the decision.
Submit a written appeal within 60 days of your determination letter
To do so, you must submit a written appeal within sixty (60) days of your determination letter to LAVTA (Attn: Dial-A-Ride Appeals, Livermore Amador Valley Transit Authority, 1362 Rutan Dr., Suite 100, Livermore CA, 94551) and indicate whether you would like to request an appeal hearing or include your reasons for appealing in writing. Your request for an appeal will be forwarded to LAVTA’s Executive Director.
An appeal hearing will be scheduled within 30 days
Once we receive the letter, if requested, an appeal hearing will be scheduled within 30 days. The appeal hearing process will include a meeting between you (or someone on your behalf) and the appeals board, and the possibility of a functional and/or cognitive testing procedure. A response by the Executive Director will be completed within thirty days (30) of the hearing or receipt of the written appeal. Should any decision take longer than 30 days, paratransit service will be provided until a decision to deny the appeal is issued.
You may bring anyone you wish along to the meeting to speak on your behalf. Dial-A-Ride will provide free transportation for you to and from the appeals meeting.
